DMS Outages & Cyberattacks

While your competitors go dark, you keep selling.

See how IRIS® gives your dealership a secure, dealer-owned data layer that keeps working no matter what happens to your DMS. Watch the 30-second breakdown.

The Risk Is Real

One outage can freeze your entire dealership overnight.

In 2024, a single DMS-provider cyberattack knocked core systems offline for auto dealerships across the U.S. and Canada — for weeks. Sales teams went back to pen and paper. Service scheduling stopped. Marketing campaigns went dark. And it wasn't an isolated incident: DMS attacks and platform outages are becoming a matter of when, not if.

15,000+
Dealerships offline
~3 Weeks
Of disruption
$1B+
In collective losses

Source: Anderson Economic Group cost estimate, 2024 DMS-provider ransomware incident

What Locked-Out Looks Like

When your DMS goes down, everything tied to it goes down with it.

Sales paused — no access to customer records or deal history
Service scheduling frozen, hurting retention and CP revenue
Marketing campaigns can't launch or personalize without live data
Customer communications go silent at the worst possible time
Vendor and compliance exposure with no independent oversight
Leadership flying blind — no real-time visibility into the business
The IRIS Advantage

Not another CRM, CDP, or marketing platform.

The IRIS® Data Security Layer is dealer-owned infrastructure that sits outside your DMS entirely — so your data stays accessible, secure, and yours, even when core systems go down.

Complete Data Ownership

Your customer and market data lives in an environment you control — not locked inside a single vendor's platform.

Secure, Encrypted, Dealer-Owned

Enterprise-grade encryption and access controls, independent of any single system's uptime.

Real-Time Intelligence

Live access to customer and market data, even when your DMS or other core systems are down.

Enterprise-Grade Governance

Built-in compliance enforcement and vendor governance across every platform you use.

Freedom to Activate Anywhere

Activate your data through the partners of your choice — not just one platform.

The IRIS® Stack

Three layers. One foundation for your tech stack.

Each IRIS module is a layer in your dealership's tech stack — infrastructure, not another app. This page covers the Data Security Layer.

This pageIRIS® — Data Security Layer

The foundation: a secure, encrypted, dealer-owned data environment that keeps working through any DMS outage or attack.

IRIS® — Audience Intelligence Layer

Real-time, verified customer and market intelligence via Drivonic's Identity Graph.

IRIS® — Consumer Compliance Layer

Cross-platform consumer compliance enforcement and vendor governance across your stack.

The question isn't whether the next outage happens. It's whether you're ready.

No platform can prevent another company's outage or cyberattack. But every dealership can prepare for one. IRIS gives you an independent intelligence layer that stays under your control — no matter what happens upstream.

Let's talk about how we can help mitigate your dealership's risk during DMS system attacks and outages

A short conversation, no obligation — we'll walk through where your customer data lives today and what it takes to keep it yours.

Takes less than 30 seconds · No obligation · 100% confidential

Prefer to talk now? Grab a time on Josh's calendar →

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